Terms of Use

Acceptance of These Terms

These Terms of Use govern your access to and use of the Cleaner N More, Inc. website and related online features. By using this website, requesting a quote, calling, texting, emailing, or scheduling services with us, you agree to these terms. If you do not agree, please do not use the website.

About Our Services

Cleaner N More, Inc. provides residential and related cleaning services in Milford, Massachusetts and surrounding areas. Service descriptions on this website are for general information only. Actual service scope, pricing, timing, availability, and frequency may vary based on the property, condition, access, requested work, and written or verbal agreement with you.

Quotes, Scheduling, and Access

• Quotes are estimates unless we expressly state otherwise in writing.
• You are responsible for providing accurate information about your home, requested services, pets, access instructions, parking, alarms, hazards, and special surfaces or materials.
• You must provide safe and lawful access to the property at the scheduled time.
• If we cannot access the property, if the property conditions are materially different from what was described, or if unsafe conditions exist, we may reschedule, adjust the price, limit the service, or decline the job.

Client Responsibilities

Please secure valuables, fragile items, important documents, cash, jewelry, medications, weapons, and personal or confidential materials before service. Please also identify any delicate surfaces, damaged items, loose fixtures, or areas that require special care. We may refuse to handle hazardous materials, pests, biohazards, excessive mold, bodily fluids, construction debris outside agreed scope, or conditions that present a safety risk.

Pets

We are pet friendly, but you are responsible for securing pets as needed for their safety and our team's safety. Please tell us about pets before service and provide any instructions needed to avoid accidental escapes, stress, or restricted areas.

Payments and Cancellations

Payment terms, accepted payment methods, deposits, recurring service arrangements, cancellation windows, and rescheduling policies may be provided when you book. Unless otherwise agreed, payment is due as stated on your quote, invoice, or service confirmation. Late, missed, or returned payments may result in service interruption or collection of amounts owed where permitted by law.

Satisfaction and Damage Reports

If you are not satisfied with a service, contact us as soon as possible so we can review the concern. Claims about missed items, breakage, or damage should be reported promptly, preferably within 24 hours of service. We may request photos, inspection access, receipts, or other information to evaluate a claim.

Website Content

The website and its text, layout, images, logos, graphics, and other content are provided for informational purposes. You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without our written permission. Third-party trademarks, platforms, maps, review widgets, forms, and plugins remain the property of their respective owners.

No Guarantees

We work hard to provide accurate website information and dependable cleaning services, but the website is provided on an "as is" and "as available" basis. We do not guarantee that the website will be uninterrupted, error-free, or free of harmful components. We also do not guarantee that every stain, buildup, odor, or condition can be fully removed.

Limitation of Liability

To the fullest extent permitted by law, Cleaner N More, Inc. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or services. Our responsibility for direct damages, if any, will be limited to the amount you paid for the specific service giving rise to the claim, except where the law requires otherwise.

Third-Party Links and Tools

Our website may link to or embed third-party services such as maps, review platforms, forms, social media, analytics, or scheduling tools. We do not control those third parties and are not responsible for their content, availability, security, or privacy practices.

Governing Law

These terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles. Any dispute will be handled in the state or federal courts located in Massachusetts, unless applicable law requires another venue.

Changes to These Terms

We may update these terms from time to time. The updated version will be posted on this page with a new "Last updated" date. Your continued use of the website or services after changes are posted means you accept the updated terms.