Privacy Policy

Information We Collect

We collect information you choose to provide when you request a quote, submit a form, call, text, email, schedule service, or otherwise communicate with us. This may include:

• Name, phone number, email address, service address, and billing or contact details.
• Information about your home, requested service, preferred schedule, pets, access instructions, and special cleaning needs.
• Messages, photos, feedback, reviews, or other content you send to us.
• Payment or transaction details when needed to complete a service arrangement.

Our website and third-party tools may also collect technical information such as IP address, browser type, device information, pages viewed, referral source, approximate location, and interactions with website features.

How We Use Information

We use information to:

• Respond to quote requests, questions, calls, texts, emails, and service inquiries.
• Schedule, confirm, provide, improve, and follow up on cleaning services.
• Process payments, invoices, records, and customer support requests.
• Send service-related communications, reminders, updates, and limited marketing messages where permitted.
• Maintain website functionality, measure performance, prevent fraud, improve security, and comply with legal obligations.

How We Share Information

We do not sell your personal information. We may share information with trusted service providers and partners who help us operate the website, manage forms, reviews, analytics, maps, scheduling, payments, email, text messaging, hosting, or customer communications. We may also share information when required by law, to protect rights and safety, to respond to legal requests, or in connection with a business transaction such as a merger, sale, or transfer of assets.

Cookies, Analytics, and Embedded Tools

Our website may use cookies, pixels, analytics, maps, review widgets, Elementor forms, WordPress plugins, and similar technologies. These tools help the website work, measure traffic, understand how visitors use the site, display reviews, show maps, and improve user experience. You can adjust cookie settings in your browser, but some website features may not work as intended if cookies are disabled.

Text Messages and Email

If you provide your phone number or email, we may contact you about your inquiry, quote, appointment, service updates, payment, or customer support. Message and data rates may apply for texts. You can ask us to stop sending non-essential marketing messages, but we may still send transactional or service-related communications.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, email, text message, payment system, or internet transmission is completely secure, so we cannot guarantee absolute security. If we become aware of a security incident involving personal information, we will evaluate and respond in accordance with applicable law.

Data Retention

We keep information for as long as reasonably needed to provide services, manage customer relationships, maintain business records, resolve disputes, comply with legal obligations, and protect our rights. Retention periods may vary depending on the type of information and the purpose for which it was collected.

Your Choices

You may contact us to request access to, correction of, or deletion of information you have provided, subject to legal, security, recordkeeping, and business requirements. You may also unsubscribe from marketing emails using any available unsubscribe link or by contacting us directly.

Children's Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can review and delete it where appropriate.

Third-Party Websites

Our website may link to or embed third-party websites, platforms, plugins, maps, forms, social media pages, or review tools. Their privacy practices are governed by their own policies, not this Privacy Policy. Please review those policies before providing information to third parties.

Do Not Track

Some browsers offer "Do Not Track" signals. Because there is no uniform industry standard for responding to these signals, our website may not respond to them. You can still use browser controls and cookie settings to manage certain tracking technologies.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. Your continued use of the website after updates are posted means the updated policy applies.